Hi, my name is
Natalie Farrell.
I solve problems with tech.
With a background in both IT and the arts, I find joy in turning complicated tech challenges into simple, creative solutions. For me, it's all about building things that feel natural and easy to use.
View My Resume01. About Me
Hello! I'm Natalie, an IT specialist with a creative soul. My journey started in mixed media arts, but I quickly realized that Tech is just another canvas. Today, I use that creative background to design smarter automations and solve complex technical puzzles for educational institutions.
When I'm not managing backend systems or debugging Python scripts, I'm leveraging my experience in support to build tools that actually make life easier for myself and for users. I believe the best technology feels invisible... it just works!
Outside of tech, I enjoy PC gaming with friends, hiking with my dogs Yue and Mitis, going cafe/dessert hunting, and staying active at the gym. :>
02. Where I've Worked
Technical Support Engineer @ SYS Education
Jul 2020 - Present
- Engineered Python automation scripts with the Google Sheets API and GAM to streamline management of 5,000+ user accounts, boosting operational efficiency.
- Designed and built a full-stack device lifecycle automation system integrating a student information system, device management platform, ticketing system, and Google Sheets, using snapshot-based change detection to eliminate manual data entry across multiple systems.
- Developed a Flask-based webhook receiver deployed via cloud tunnel to automatically reactivate managed devices in Google Workspace based on real-time warehouse check-in events.
- Led a full Microsoft Intune, Entra ID, and Autopilot deployment for a 185-device laptop fleet, including bulk account provisioning, Win32 application packaging, BitLocker and compliance policy configuration, and zero-touch enrollment profiles.
- Diagnosed and resolved a production automation failure during a live enrollment cycle by building a custom recovery script that reconciled ticketing and spreadsheet records for dozens of affected accounts, restoring service without data loss.
- Architected and managed IT security protocols for over 5,000 users, including SAML-based SSO integrations and acting as the primary incident response contact.
- Provided Escalation support via Zendesk for a diverse SaaS portfolio (Google Workspace, Canvas LMS, PowerSchool) and managed the full hardware asset lifecycle.
- Built and maintained a Flask web application for shipping and logistics management, supporting multiple user-facing portals and deployed on cloud infrastructure.
- Contributed to media production tasks including video editing and sound engineering, demonstrating a versatile and creative skill set.
Student (Full-Stack Software Developer) @ The Tech Academy
Mar 2019 - Feb 2020
- Completed an immersive boot camp with over 600 hours of study in Python, JavaScript, HTML, CSS, and SQL.
- Developed applications using Python 2 & 3 with Django and Tkinter.
- Built a live project using Python, Django, and SQLite to help hobbyists track item collections and interact with APIs.
03. Some Things I've Built
MagnaShip
A Flask web application for managing shipping and device logistics at scale, with separate portals for different user roles. Features automated address parsing and validation, dynamic device-type assignment logic, and deployment via a secure cloud tunnel.
- Python
- Flask
- Google Cloud
- Cloudflare Tunnel
Interactive D&D Character Sheet
A fantasy-themed web app for viewing and managing Dungeons & Dragons character sheets. Features real-time dice rolling, editable stats, and persistent data storage.
- Python
- FastAPI
- TailwindCSS
- Docker
- Google Cloud Run
Tactical K9 vs. Cozy Home
A humorous interactive web app simulating household scenarios through the eyes of two distinct dog personalities. Features server-side state management, dynamic HTML swapping via HTMX, and a tactical "bribe" system.
- Python
- FastAPI
- HTMX
- TailwindCSS
- Google Cloud Run
04. What's Next?
Get In Touch
I'm always open to discussing new opportunities and collaborations. Whether you have a specific project in mind or just want to connect, feel free to reach out!
Say Hello